From techmgr@xmission.com Fri Oct 26 11:43:32 2001 Received: from [198.60.22.22] (helo=mail.xmission.com) by lists.xmission.com with esmtp (Exim 2.12 #2) id 15xB11-0007mb-00 for help@lists.xmission.com; Fri, 26 Oct 2001 11:43:31 -0600 Received: from [198.60.22.201] (helo=mgr1.xmission.com) by mail.xmission.com with esmtp (Exim 3.22 #1) id 15xB11-0002FR-00 for help@xmission.com; Fri, 26 Oct 2001 11:43:31 -0600 Received: from [199.104.120.29] (helo=quasar.xmission.com) by mgr1.xmission.com with esmtp (Exim 3.22 #1) id 15xB11-00083l-00 for help@xmission.com; Fri, 26 Oct 2001 11:43:31 -0600 Received: from techmgr by quasar.xmission.com with local (Exim 3.32 #1 (Debian)) id 15xB0p-0005n5-00; Fri, 26 Oct 2001 11:43:19 -0600 Date: Fri, 26 Oct 2001 11:43:19 -0600 From: Grant Sperry To: help@xmission.com Cc: Lord Pete Subject: XMission has chosen to handle help@xmission.com internally Message-ID: <20011026114319.K21305@xmission.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.23i Sender: Grant Sperry Pete and I have discussed the situation and considered everyone's feedback and think that it is time to have help@xmission.com go to our normal support staff via the support@xmission.com email address. We want to thank all of you for your help and invite those of you who like irc to join us at #xmlounge on ircd.xmission.com from time to time. Staffers and customers are often in there and we're quite happy with how it has been received so far. We'll be making the change today. If you have further questions, needs, or concerns please feel free to email grant@xmission.com or phone me at (801) 539-0852, ext. 104 between 9am and 5pm, weekdays. Sincerely, Grant Sperry XMission Technical Services Manager > >----- Forwarded message from Chris Wood ----- > >Date: Tue, 23 Oct 2001 16:35:35 -0600 >From: Chris Wood >Subject: Re: Should we continue with help@xmission.com? Please send feedback. >To: Grant Sperry >CC: XMission Help , > Lord Pete > >>From what I've noticed with help@xmission.com is that most people think it >is support@xmission.com. Because of that, they sometimes do silly things >like send their username and password to the list. > >I would say at least 50%-75% of the issues sent to help@xmission.com really >have to be answered by support. From what I've noticed, traffic is also >fairly low on the list, maybe an email a week. I don't think many people >know about the list. > >Now that #xmlounge can be accessed via a browser, it may be more accessible >to the average user and that could be employed more than help@xmission.com >has been. > >Just my two cents. > >Chris > >Grant Sperry wrote: > >> Hello XMission customers who handle email requests sent to >> help@xmission.com. I'm XMission's Technical Services manager and I >> wanted to thank all of you for your help but also get your feedback as >> we appraise the need of continuing help@xmission.com. >> >> We now have 24/7 support and have grown quite a bit so Pete and I >> thought we'd evaluate the help@xmission.com list that over a dozen of >> you kindly have helped with for so long. >> >> Should we keep it going? If so, I'm thinking of us having an informative >> autoresponder to clarify what help@xmission.com is for and who handles >> it. >> >> Or, is it no longer necessary? We do have support techs here around the >> clock now and also have #xmlounge on ircd.xmission.com to help >> customers. >> >> If some of you really enjoy doing it and the majority of the questions >> asked can be handled by this group then Pete and I will likely keep it >> going though. >> >> Regardless, we really appreciate your participation, loyalty, and >> support. I hope some of you will join #xmlounge from time to time if you >> don't already. >> >> If you have further questions, needs, or concerns please feel free to >> email grant@xmission.com or phone me at (801) 539-0852, ext. 104 >> between 9am and 5pm, weekdays. >> >> Sincerely, >> >> Grant Sperry >> XMission Technical Services Manager > > >----- End forwarded message ----- > >If you have further questions, needs, or concerns please feel free to >email grant@xmission.com or phone me at (801) 539-0852, ext. 104 >between 9am and 5pm, weekdays. > > >Sincerely, > >Grant Sperry >XMission Technical Services Manager > ----- End forwarded message ----- If you have further questions, needs, or concerns please feel free to email grant@xmission.com or phone me at (801) 539-0852, ext. 104 between 9am and 5pm, weekdays. Sincerely, Grant Sperry XMission Technical Services Manager